Policies
Your Rights & Responsibilities
Appointment & Scheduling Policy
- Booking: Appointments can be made via phone, website, app, or in person.
- Confirmation: Clients will receive a confirmation call, email, or text 24–48 hours prior to their appointment.
- Late Arrivals: Clients arriving more than 10–15 minutes late may need to reschedule or have their service adjusted.
- Walk-ins: We accept walk-ins based on availability, but appointments are prioritized.
Cancellation & No-Show Policy
- Notice Requirement: Please provide at least 48 hours’ notice for cancellations or rescheduling.
- Cancellation Fees: Cancellations with less than the required notice may incur a fee (e.g., 50% of the service cost).
- No-Show Policy: Clients who miss appointments without notice may be charged 100% of the service fee and may require a deposit for future bookings.
Deposits & Payments
- Deposits: Certain treatments may require a non-refundable deposit to secure the appointment.
- Payment Methods: We accept cash, credit/debit cards, and digital payment options. Full payment is due at the time of service.
- Refunds: All service sales are final. Products are non-refundable due to hygiene reasons.
Health & Safety Policy
- Consultations: A consultation is required for new clients and before specific treatments to assess suitability.
- Medical Conditions: Clients must disclose any medical conditions, allergies, or medications that may affect treatment outcomes.
- Sanitation: We follow strict hygiene protocols, including the sterilization of tools and equipment after each use.
- Sick Policy: Please reschedule if you are unwell to protect staff and other clients.
Children & Pet Policy
- Children: For safety reasons, children under 12 must be supervised at all times and are not allowed in treatment areas unless receiving a service.
- Pets: Only service animals are permitted in the clinic or salon.
Confidentiality & Privacy Policy
- Client Privacy: All personal information and treatment details are kept confidential in accordance with data protection laws.
- Photography: We may request permission to take photos for before-and-after records or marketing purposes, with client consent.
Service Satisfaction & Complaints Policy
- Satisfaction Guarantee: If you’re not satisfied with your service, please inform us within 48 hours. We may offer adjustments at no extra cost.
- Complaints: All complaints are taken seriously. Please contact management directly to resolve any issues.
Gift Vouchers & Promotions
- Gift Vouchers: Valid for 6–12 months from the date of purchase. Non-refundable and not redeemable for cash.
- Promotions: Discounts cannot be combined with other offers unless specified.
- Expired Gift vouchers will not be accepted.
Code of Conduct
- Respect: We expect all clients and staff to treat each other with respect. Abusive or inappropriate behavior will not be tolerated.
- Right to Refuse Service: We reserve the right to refuse service to anyone demonstrating inappropriate behavior or posing a health risk.
Color & Chemical Treatment Policy
- Patch Tests: A patch test may be required 24–48 hours before color or chemical treatments to rule out allergic reactions.
- Color Corrections: Results for color corrections may require multiple sessions. We will discuss realistic expectations during your consultation.
- Home Color Disclaimer: We are not responsible for results when correcting box-dyed or previously chemically treated hair.
Nail Art & Design Policy
- Custom Designs: Please send reference photos before your appointment if you want custom nail art, to ensure proper scheduling.
- Pricing: Nail art pricing varies based on complexity and time required.
Product return and refund
- All products are non-returnable and non-refundable due to hygiene reasons.
Personal Belongings Policy
- Valuables: We are not responsible for the loss or damage of personal belongings. Please keep valuables with you at all times.
COVID-19 (or Health Crisis) Policy (if applicable)
- Screening: Clients may be required to complete health screenings before appointments.
- PPE: Staff and clients may be required to wear masks depending on current guidelines.
- Sanitation: Enhanced cleaning procedures are in place for all treatment areas.
Testimonial
“This is one of the best salons I've been to. I went there for a haircut. I actually wanted a layer cut with more layers on back and front. Disha paid attention to every small details and made sure I was happy with everything. She was amazing and super friendly. She did exactly what I wanted and I love the haircut a lot . I recommends all of you this place and will be going back.”
Arsha Parvathy
“I had the most amazing massage this afternoon done by the lovely Disha, I was very tight in my shoulders and also have problems with my lower back and hip! Disha worked her magic and I now feel more relaxed and not so tight! I would definitely recommend having a Disha massage you won't be disappointed! (Aka Magic Hands) Thank you Disha x”
Tabitha Hayward
“Had my eyebrows threaded and tinted Didn't hurt one bit and the shape and colour is perfect - Disha is really lovely and friendly and so is the other lady in the shop - highly recommend”
Dawn Collins
“Fabulous relaxing massage and beautiful hydrating facial! So so good feel so relaxed and skin and face look so much healthier. Thank you and highly recommend”
Stevie-Leigh Edwards
“Took my 7 year old daughter to get her hair cut. She had a wash, cut and blow dry. The staff are very friendly and gentle and kept checking she was ok throughout. Would recommend their service.”
J M
“I really enjoyed the waxing and Disha was incredibly nice and polite! I totally recommend Disha's beauty to anyone wanting to have an enjoyable waxing experience with amazing service! Thank you so much”
Maya
“I am a very happy customer for almost 3 years Services provided are facial, upper lip waxing, eyelashes extension, eyebrows threading and tint. She is very accommodating, welcoming, friendly service. If I feel cold during the treatment she makes it sure you feel relaxed, comfortable and warm . Very professional and kind lady I highly recommend her service. Thank vou so much Disha”
Shearon Robinson
